Dilshadbenny's CV
Dilshadbenny
IT Infrastructure Engineer | IT Operations | Microsoft 365 & Endpoint Management
Profile summary
Strategic IT Infrastructure Engineer with over 21 years of experience shaping IT operations, cloud administration, and enterprise endpoint management across the GCC and international markets. Known for directing infrastructure operations, Microsoft 365 environments, and security compliance frameworks supporting large-scale projects. Committed to delivering reliable technology solutions and maintaining operational excellence across diverse enterprise architectures.
Career highlights
Infrastructure and Operations: Directed infrastructure operations spanning servers, storage, cloud resources, and virtualization while overseeing network performance, internet bandwidth, and connectivity services across corporate sites.
Endpoint Management: Managed 2,850 endpoints through Active Directory administration, Group Policies, login scripts, and desktop lifecycle management.
Project IT Operations: Supports the Emirati Housing Development for the West Baniyas mega-project encompassing 1,659 villas valued at 7.27 billion AED through IT operations and Microsoft 365 administration.
Professional Certifications: Maintains professional credentials including the Microsoft Azure Administrator Associate certification with the designation 104 and the Microsoft 365 Endpoint Administrator Associate certification with the designation 102.
Key skills
Professional experience
Manages day-to-day IT infrastructure and end-user support across a large-scale construction and development program, operating within the Emirati Housing Development for the West Baniyas mega-project.
- Supports the Emirati Housing Development for the West Baniyas mega-project encompassing 1,659 villas valued at 7.27 billion AED through IT operations and Microsoft 365 administration.
- Coordinates with the development vendor to support an enterprise resource planning implementation for a custom-built Microsoft Dynamics 365 Business Central solution.
- Delivers end-user support for operational teams assigned to the project ending in 2026.
Steered infrastructure operations spanning servers, storage, cloud resources, and virtualization while overseeing network performance, internet bandwidth, and connectivity services across corporate sites. Handled vendor relationships, IT procurement, licensing renewals, and budget forecasting alongside audit readiness programs and ISO 27001 compliance controls.
- Administered Microsoft 365, Entra ID, SSO, MFA, and hybrid Active Directory with role-based access control and periodic least-privilege access recertification cycles.
- Managed endpoint security and mobile device management through Intune and SOTI, BitLocker encryption, antivirus solutions, and compliance controls supporting internal audit programs.
- Owned onboarding, offboarding, and end-to-end device lifecycle management including procurement, configuration, asset tracking, license assignment, and access management.
Shaped technology operations supporting Future Group Retail, steering endpoint security, server infrastructure, and database administration across retail store networks. Coordinated technical deployments for store openings, renovations, and closures while managing vendor service level agreements and hardware inventory tracking.
- Installed, configured, and maintained POS clients, Retail Enterprise Management servers, and endpoint security solutions across retail store environments.
- Configured and administered Progress and SQL Server databases, executing backups, migrations, and recovery procedures.
- Coordinated project activities for store openings, renovations, and closures, including LAN, switch, and access point deployment.
Reported to IT leadership to deliver technical infrastructure support for enterprise clients in banking, aerospace, and multinational sectors. Maintained end-user computing environments and resolved hardware, operating system, and network connectivity incidents.
- Managed 2,850 endpoints through Active Directory administration, Group Policies, login scripts, and desktop lifecycle management.
- Installed and supported enterprise applications, physical hardware, desktop systems, laptops, and peripheral printing equipment.
- Executed email client configuration and end-user support during the Lotus Notes to Microsoft Outlook migration.
- Configured and maintained desktop computers, laptops, dot matrix printers, laser printers, and plotter models across multiple client locations.
- Resolved operating system errors, network connectivity problems, and peripheral hardware failures.
Education
- Karnataka.
- Kerala.
- Installed, configured, and maintained POS clients, Retail Enterprise Management (REM) servers &endpoint security solutions across retail stores
- Configured and administered Progress and SQL Server databases, including backups, migrations, and recovery procedures; maintained hardware and software inventory assets.
- Coordinated project activities for store openings, renovations and closures, including LAN, switch, access point deployment & vendor SLA management.
- Supported enterprise IT operations for global clients across banking, aerospace and multinational organizations.
- Managed approximately 2,850 endpoints, including Active Directory administration, Group Policies, login scripts & desktop lifecycle management.
- Installed and supported desktops, laptops, printers & enterprise applications.
- Troubleshot OS, hardware, LAN/WAN, DNS, DHCP, and network connectivity issues.
- Assisted with Lotus Notes to Microsoft Outlook migration, including email client configuration and end-user support.
- Delivered dispatch-based technical support for diverse industries including banking, finance, manufacturing, engineering, accounting, healthcare, HR consulting and multimedia organizations.
- Installed, configured, and maintained desktops, laptops, and printers (dot matrix, laser, plotter) across client environments.
- Supported AutoCAD, multimedia applications and Tally ERP solutions, and specialized applications for engineering and design firms.
- Resolved Windows/Linux, LAN/Wi-Fi, DHCP and peripheral-related issues.
- Managed system upgrades, patching, and security implementations to ensure compliance and minimize downtime.
- Provided onsite troubleshooting and remote support while maintaining SLA adherence and customer satisfaction.